Why Restaurants Are Turning To Technology

The landscape has changed over the last few years in the food industry and more restaurants are rising to the digital age and turning to technology to operate their businesses

According to Nation’s Restaurant News, approximately 87 percent of restaurants feel that embracing and using new technologies since the 2020 pandemic has helped their companies to thrive despite personnel shortages, health and safety standards, and supply-chain challenges.

Three Technology Trends that are Helping Restaurants Survive in 2022

Technology is having an impact on the restaurant business by altering how businesses run and respond to new problems. A restaurant needs to be flexible and quick to adjust to changes in protocols and procedures if it is to succeed in the modern world.

Contactless Ordering

Contactless ordering and service is the new norm. QR code menus as well as self-pay alternatives at tables allow consumers to pay their bill without the assistance of a waitress are must-have features. This gives guests a degree of control over their own dining experience while allowing restaurants to save on printing menus and paying front-of-house staff. 

Sit-down restaurants have typically avoided digital advancements and other forms of consumer-facing technology for fear of devaluing the diner’s experience and undermining their value proposition. But this just isn’t so. An NRA’s 2021 State of the Restaurant Industry report stated that 21% of consumers plan to dine inside a restaurant that had contactless payment options factored into their restaurant choice.

Fifty percent of full-service restaurant operators said they have added digital menu access via QR codes since March 2020, according to NRA’s 2021 State of the Industry Report. Ordering and paying at the table give restaurants the opportunity to incorporate loyalty programs (rewarding guests for dining with them) and offer upgrades during the ordering process to increase ticket sales.

Nuvioo allows food establishments to integrate their CRM (for loyalty programs) and POS (for dining in or out) with ease all the while managing employees, the kitchen, the tables, the orders, and more with our CROS.

Loyalty Program Apps

The importance of unique client loyalty programs is a third restaurant technology trend projected to take off in 2023. While the programs themselves are not new to the market, the way they use applications to draw back repeat clients is what has gained traction amid the ongoing pandemic. 

The US Department of Agriculture expects grocery costs to climb as much as 2.5 percent, and food-away-from-home prices to rise as much as 4 percent, as eateries reassess their menu pricing as a result of inflation. The rising expense of eating out makes it less appealing than eating at home; but, if businesses can create loyalty programs that give discounts and prizes, customers will be more inclined to use them.

Nation’s Restaurant News reported that a survey of over 1,500 Americans found that 69% of respondents said incentives from loyalty programs encourage them to frequent a restaurant more often. Pay-at-the-table options also enable greater utilization of reward and loyalty programs.

Mobile Ordering

According to Restaurant Business Online, currently, one-third of consumers claim they are ordering more takeout than they were before the pandemic. Restaurants that switched to online ordering as soon as the pandemic hit were able to continue doing business with delivery and drive-through. 

Even the most seasoned waiter is capable of making an error when taking down an order. Your restaurant will definitely see fewer order errors if you invest in mobile ordering which is included with the Nuvioo software.

Mobile ordering reduces customer wait times whether they dine in or have food delivered. With Nuvioo’s mobile ordering software, your guest can order for dine-in or takeaway at their convenience. Guests will also have the ability to save their favorite food for easier future ordering. They can also track their order in progress both in the restaurant and for deliveries.

Point of Sale System

If you own or own a restaurant, you are aware of the value of workplace productivity and efficiency. Restaurant POS systems give business owners access to a variety of features that are unique to the industry and can enhance operations and other important aspects of the company.

Our POS platform will allow staff members to be more efficient and allow restaurants to have fewer staff members. It allows the front-of-house and back-of-house staff to communicate and be streamlined. 

Within the POS, a food establishment can update menus on every platform, saving time to go into individual platforms to update menus. When you have multiple platforms, you want to make sure they’re consistent and Nuvioo lets you do that in one fail swoop. You can also customize rates for discounts, tips, and taxes across the board directly through the POS dashboard on your smartphone, tablet, or computer.

Having a cloud-based POS, you can accept all popular payment methods while offering secure contactless transactions, easily review inventory, create reports, and upload new products or change current products, and it easily integrates with other elements of Nuvioo software. With all the tools you need to take in-person, online, and contactless purchases and be paid quickly, Nuvioo offers a secure and affordable payment solution and you can track and manage your inventory and ring up sales.

You can make sure that your business operates as smoothly as possible by making use of the fundamental advantages of a restaurant POS. Additionally, they provide your staff with the resources they need to be more productive and reduce errors.

Learn more about the Nuvioo POS

Time to Get Digital

If your restaurant isn’t on the digital bandwagon, it’s time to get there or get left behind. You can still offer the traditional dining experience, and the older crowd will probably thank you for it, but your eatery needs to get ahead of the times and one way to do that is with the advancement of technology.

It’s critical to use the best available software if you currently own or operate a restaurant, bar, or other hospitality business. Utilizing modern technology to boost productivity and client loyalty is crucial if you want to compete with other restaurants. There’s no excuse not to improve your system for more efficient operations and more earnings when Nuvioo makes it so easy and affordable!

By Leslie Radford