How Contactless Ordering Works

Contactless ordering has countless advantages and has become an efficient way to order for restaurants dealing with staff shortages

With the Covid-19 pandemic, a zero-contact lifestyle became the norm everywhere. Curbside pickup, mobile ordering, online menus, and home delivery — all of these concepts provide a way to limit the spread of germs and add more convenience.

Contactless ordering has countless advantages. Customers may place and pay (with the method of their choice) for their orders using only their smartphones, improving the efficiency of the dining experience for the customer and restaurant staff. Customers can acquire their drinks and food with limited interaction with staff because the ordering process is entirely automated. This eliminates wasting time and speeds up the ordering process.

Who Is Contactless Ordering For?

Anyone in the restaurant and hospitality industry who wants to stay current and keep up with customer demand should use contactless ordering.

According to a 2020 Mastercard poll, contactless payments were used by 79% of respondents globally. These respondents highlighted safety and cleanliness as the two most important advantages of contactless ordering in light of the Covid-19 pandemic.

Additionally, Mastercard found that contactless transactions increased by 40% in the first quarter of 2020.

Customers will grow accustomed to the speed and ease of contactless ordering, further driving this industry-wide tectonic shift. This streamlined way of ordering also takes the stress of having to hire front-of-house staff to continually wait on customers. The customer can essentially self-serve when it comes to ordering and paying.

How Does Contactless Ordering Work?

Thanks to QR codes, contactless ordering allows your restaurant to operate with less front-of-the-house staff. A customer simply scans the code and your menu is pulled up online.

Quick Response (QR) codes are barcodes that can hold up to 4296 characters in a straightforward square design. Anyone with a smartphone may rapidly scan QR codes to obtain their encoded digital information.

While many restaurants picked up on the trend of digital menus in the last few years, they still don’t provide a completely contactless dining experience. The menu was contactless, but they still had to wait for a server to place and pay for their order.

You must employ a thorough contactless ordering system for a complete contactless ordering experience. On the Nuvioo platform, customers can see the digital menu and also:

• Place their order without the need for a waiter
• Divide the tab amongst their party
• Pay their tab at their convenience
• Request a refill and more from the web app or mobile app experience
• Save their favorite food for future orders
• Track their order in the restaurant and for deliveries
• Moreover, the front of the house can:
• Customize the digital menu
• Open a tab
• Add to a tab
• Close a tab
• Customize rates for discounts, tips, and taxes
• Access transaction histories
• Monitor tables in real-time 
• And more

Of course, our contactless restaurant ordering system goes far beyond these functions. The point is, contactless ordering for your customers creates convenience for them and you are able to operate with less staff. Plus, the CROS can be accessed by the device of your choice (phone, tablet, computer).

The Customer Experience

Contactless ordering has advantages for both customers and the restaurant. The dining experience for your customers will be easier and safer, and you might even make more money.

Your restaurant will run more efficiently and at a lower cost, and your customers will also be happier. The guest won’t get frustrated trying to flag down their waiter to get a refill, add an item to their tab, and they can pay their tab when they are ready.

You’ll be able to add photos of your delicious food to the digital menu so guests can see exactly what they’re getting. This may in turn entice them to purchase more items than they would from a physical menu that has limited space for photos and they may also purchase higher ticket items because they decided that the picture looked delicious. The app will also give you the opportunity to upsell by asking the guest if they’d like to add an additional item to complement what’s in their cart before placing their order.

Ordering Made Easy

Customers are a lot more conscious of their dining experiences and much more critical of the locations they frequent. They desire quick service and simple ordering with no waiting. You can accommodate their demands by using contactless ordering with Nuvioo.

Contactless ordering systems can help you improve your restaurant, regardless of whether you own a tiny café, a chain, a food truck, or even a fast food restaurant. It will boost productivity so you can spend less time manning the cash register and more time providing exceptional customer care.

You can increase sales, promote repeat business, and gain more customer trust by implementing a contactless restaurant ordering system.

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By Leslie Radford